Refund Policy

Last updated: October 26, 2026

1. Who Can Get a Refund

Every PhotoGuru purchase is covered for 30 calendar days from the date of payment. You can ask for a refund for any reason, for example:

• The prompts are not what you expected;
• The pictures you get in ChatGPT do not meet your expectations;
• You had a technical problem that we could not solve;
• You simply changed your mind.

You do not need to explain why. If you want to tell us, your feedback helps us improve the library.

2. How to Request a Refund

1. Email [email protected] with the subject "Refund Request".
2. Write from, or include, the email address you used for your purchase. Your Paddle order number helps, but is not required.
3. We confirm your request within 1–2 business days.

You can also request a refund directly from Paddle, our Merchant of Record, through the link in your purchase receipt or at paddle.net.

3. How Refunds Are Paid

• Refunds are issued by Paddle to the original payment method, in the same currency, for the full amount you paid, including any sales tax or VAT.
• Approved refunds are processed within 5–10 business days. Your bank or card issuer may take a few more days to show the money in your account.
• When the refund is issued, your access to the PhotoGuru library ends.

4. After 30 Days

After the 30-day guarantee period, payments are generally not refundable. If you had a serious problem with the Service that we could not fix, please contact us anyway. We look at every case fairly. This policy does not limit any rights you have under the consumer law of your country.

5. Chargebacks

Please contact us before opening a dispute with your bank. A refund through us is faster, and a chargeback opened while a refund is already available may delay your money.

6. Contact

Refund questions: [email protected]. See also our Terms of Service.